I didn’t find answers to my questions. What should I do?

Learn how to get help from the Onde.Light Community.

Our articles cover everything from registration and setup to managing drivers and handling orders.

If you've already checked the relevant categories and used the search bar — and still can't find what you're looking for — the next step is to visit our Community, where you can get answers from experienced users, taxi business owners, and the Onde.Light team.

How to ask a question in the Community

  1. Go to the Community — visit our support forum to get started.

  2. Pick the right category — the Community is organized by product (My hub, Driver App, Operator App, Web App). Choose the section that matches your question.

  3. Describe your issue clearly — include as much detail as possible: your company name, screenshots, or phone number (if relevant). The more context you give, the easier it is for others to help.

Our team and experienced users monitor the forum regularly and respond as soon as they can.

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