My hub account is suspended. How can I reactivate it?

Learn how to extend your demo or go live on the Standard plan once your Onde.Light demo period ends.

If your Demo period has ended and you haven't upgraded to Live mode yet, you have two options to keep using the platform.

Option 1: Extend Your Demo

If you need more time to test the platform, post a request in our Community with your company name. Our team will review your request and, if approved, grant you additional time under Demo access.

Option 2: Go Live

Switching to Live mode gives you full, unlimited access to the platform under the Standard plan ($12/month).

When the Demo expiration message appears, click "Launch Onde.Light." Since this is your first payment, you'll also need to set up a billing account — you can find the full steps here: First-Time Top-Up: Submitting Your Billing Details

Once your billing account is active and your balance is topped up, your platform will be fully activated.

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