---
title: "How to track order routes and booking history in the Operator app?"
description: "Learn about tracking order routes and booking history in Onde.Light."
url: https://help.light.onde.app/en/articles/75-how-to-track-order-routes-and-booking-history-in-the-operator-app
collection: "Operator app"
updated: 2026-11-01
language: en
alternates: [es]
---

# How to track order routes and booking history in the Operator app?

Learn about tracking order routes and booking history in Onde.Light.

The Operator app helps monitor ongoing trips, track driver routes, and review past bookings. It allows operators to search past trips within 30 days using driver or customer numbers.

Orders can also be retrieved by order ID, ensuring easy access to trip details for resolving any concerns.

At the bottom of the trip window, the map displays:

-   Order routes
    
-   Complete booking history
    

![Finished order details screen shows a selected Khartoum trip, route map between pickup A and drop-off B, booking history, and route details. Visible: Instant, Preorder, Search, Unassigned, On trip, Canceled.](https://staticfiles.gleap.io/helparticle/20261029123350_8327.png)

### **Types of routes**

The system stores 3 types of routes:

-   **Actual route to pick-up  
    **A dashed line on the map showing the real path the driver took from their original location to the pickup point (A).
    
-   **Actual route** A solid black line representing the exact route followed during the trip from the moment the driver swipes "Start trip" (A) to "Finish" (B).
    
-   **Estimated route  
    **A solid purple line showing the estimated path calculated by Google once the order with pickup (A) and destination (B) is submitted into search.
    

![Trip route map shows pickup A, destination B, actual and estimated routes, with trip status and route details in the right panel. Visible: Map, Satellite, Traffic, A, B, Left at: 16:50 (ETA to pickup: 7 min).](https://staticfiles.gleap.io/helparticle/20261029123350_7173.png)

### **Booking history**

**Booking history** is available in the top right corner of the map. Both the history and route details can be hidden or revealed again by tapping the arrow.

![Trip map screen shows the route from A to B beside Booking history and Route details; a red arrow points to the Hide details chevron. Visible: Map, Satellite, Traffic, Booking history, Left at: 16:50 (ETA to pickup: 7 min), Arrived at pick-up 3 min late at 16:59.](https://staticfiles.gleap.io/helparticle/20261029123350_9300.png)

Booking history is a visual record of all trip statuses and their timeline.

Each status is represented by a pictogram. Clicking one takes you to the corresponding location on the map (shown with a pin).

Major Booking history pins are:

![A help article section explains driver timeline and cancelled-trip map markers, including left at, arrived at pick up, waiting time, and last locations. Visible: Left at:, time in 00:00 format + ETA to pick up in min., Accepted the order, Start a ride, Arrived at pick up:, Arrived.](https://staticfiles.gleap.io/helparticle/20261029123350_8062.jpg)

![Map screen shows a purple route between A and B beside a red-outlined Booking history panel listing trip events and driver and customer entries. Visible: Map, Satellite, Traffic, Booking history, Left at: 17:04 (ETA to pickup: 8 min), Arrived at pick-up 17 min late at 17:29.](https://staticfiles.gleap.io/helparticle/20261029123350_2726.png)