Sometimes an operator needs to cancel a trip from the Operator app.
The logic is different depending on the
order source: Customer Web Application/Operator app
order state (accepted, on a ride etc).
How to cancel an order originated in the Operator app
1. Go to the Operator app, choose the order that you wish to cancel and press "Manage".
2. Press "Cancel order" in the bottom-left corner of the Operator app.
How to cancel an order originated in the Customer Web application
IMPORTANT:
Only operators with Full access can cancel Customer Web App orders.
The cancellation is only possible after the driver has started the ride.
The “Cancel order” button will appear only after the driver swipes to "Start a ride".
1. Go to the Operator app, select the order and press "Assign to me".
2. Press "Manage".
3. Press "Cancel order" in the bottom-left corner.
