How to assign a driver manually in the Operator app

Learn how to assign drivers in the Operator app.

If a driver is not assigned manually, the system will automatically search for the nearest available driver using the intelligent queue algorithm.However, it is also possible to assign a driver manually if needed.Steps to Assign a Driver Manually:

  1. When creating a new order in the Operator app, go to the “Driver” section.

  2. Enter the driver’s phone number, name, or board number.

  3. If the driver is online and available, the order will be assigned directly to them.

The New order screen has the Driver tab selected, with a purple outline and arrow highlighting the manual driver assignment fields. Visible: Instant, Preorder, New order, Map, Unassigned, On trip.

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