---
title: "Blocked аfter too many SMS attempts?"
description: "Learn what to do if you have been blocked and not receiving SMS-codes"
url: https://help.light.onde.app/en/articles/68-blocked-after-too-many-sms-attempts
collection: "Driver app"
updated: 2026-11-01
language: en
alternates: [es]
---

# Blocked аfter too many SMS attempts?

Learn what to do if you have been blocked and not receiving SMS-codes

If you’ve requested an SMS login or activation code multiple times and can no longer receive it — don’t worry. This is a temporary security measure, and there’s a simple solution.

### **Why are you blocked?**

To protect users from potential abuse or spam, the system automatically blocks further SMS code requests if more **than 5 attempts are made within 24 hours.**

This can happen if:

\- You clicked the “Send code again” button too many times

\- You’re using multiple phone numbers on the same device

\- There was a network issue or the code didn’t arrive and you retried several times

### **What can you do?**

**1\. Wait 24 Hours**

The restriction is lifted automatically after 24 hours. Once the block is removed, you can request the code again normally.

**2\. Still Need Help?** 

If you think something went wrong on the system side:Please send us the affected phone numbers, including the country codeYou can message our support team directly via the [Community](https://community.onde.app/).

We’ll review the request and help unblock the number if needed.