---
title: "How to delete a driver's profile"
description: "Learn about deleting a driver's profile in Onde.Light."
url: https://help.light.onde.app/en/articles/67-how-to-delete-a-driver-s-profile
collection: "Driver app"
updated: 2026-11-01
language: en
alternates: [es]
---

# How to delete a driver's profile

Learn about deleting a driver's profile in Onde.Light.

Under GDPR policies, drivers can request to delete their personal information from the platform. Here's how the process works:

**Step 1. Open the Driver app**

Tap the side menu.

![Driver app map screen shows a world map, today’s total panel, Preorders section, and offline/online toggle; red arrow points to the hamburger menu. Visible: Today's total, 0 trips, 0 m, 0 min online, 0 EUR, 0 EUR with fees.](https://staticfiles.gleap.io/helparticle/20261029103638_2550.jpg)

Select Profile to view your personal data.

![A mobile app side menu shows Profile, Recent orders, Settings, and App feedback; a red arrow and box highlight the Profile option. Visible: Profile, Recent orders, Settings, App feedback, 4.90, Demo.](https://staticfiles.gleap.io/helparticle/20261029103638_4105.jpg)

Tap Delete my account to start the deletion process.

![The TaxiFirst Profile screen lists account settings, with a red box and arrow highlighting “Delete my account.”. Visible: Profile, TaxiFirst, Personal information, Work profile, Vehicle details, Additional docs.](https://staticfiles.gleap.io/helparticle/20261029103638_6129.jpg)

**Step 2: Confirm the request**

Enter the confirmation code displayed on the screen. Tap Confirm.

![A leave-confirmation screen asks whether to leave and shows code 5472 above four entry boxes and a Confirm button. Visible: Are you sure you want to leave?, If yes, enter this code into the field below., 5472, Confirm, 12:12.](https://staticfiles.gleap.io/helparticle/20261029103638_4875.jpg)

**Step 3. Submit the request**

Tap Delete account to send the deletion request to the company and log out of the app.

![The account deletion confirmation screen says the profile will be deleted from connected apps, and a red arrow points to Delete account. Visible: Almost there..., Your profile soon will be deleted from all the apps,, connected to the system, Delete account, Cancel, 12:13.](https://staticfiles.gleap.io/helparticle/20261029103638_7788.jpg)

**What happens next?**

-   The company owner will see the driver’s status as “Deactivated” in My hub.
    
-   The driver’s data will remain in the system for 30 days.
    
    -   If the company owner does not delete the account manually, it will be automatically removed after 30 days.
        
    -   The driver’s status in reports will change to “Closed”.
        

![Drivers management screen lists one driver with board and plate numbers, subscription plan, balance, profile status, and document validity; red box highlights Deactivated. Visible: Demo mode, 197 days left, Launch Onde.Light now, Playground Apps, demo, ActiveRides, Dashboard.](https://staticfiles.gleap.io/ghelparticle/merSy6e3bQ5FaKy20NB6CilYkkvjCJ3TBMEDq7W1zGC6QLqDi3WH0wcEiVE93GMlIHw9SfG3oC0.png)

**If the driver logs in again within 30 days**

-   The driver’s status in My Hub will change to “Waiting for activation”.
    
-   The company manager must manually review and reactivate the account.
    
-   Drivers cannot resume work immediately; manual activation is required.
    

![The application confirmation screen shows a green check, a message that approval usually takes 1–4 working days, and Contact us. Visible: Log out, Thanks for application!, Please wait until we approve your request. It usually takes 1-4 working days. We will notify you via SMS once the request is app](https://staticfiles.gleap.io/helparticle/20261029103638_9897.jpg)