---
title: "When do drivers see trip costs in the Driver app?"
description: "Learn when drivers see trip costs and how to change it."
url: https://help.light.onde.app/en/articles/65-when-do-drivers-see-trip-costs-in-the-driver-app
collection: "Driver app"
updated: 2026-11-06
language: en
alternates: [es]
---

# When do drivers see trip costs in the Driver app?

Learn when drivers see trip costs and how to change it.

Company owners can define when trip costs are shown to drivers. This helps minimize cancellations and promotes fair order acceptance.

**How to set trip cost display rules**

Go to My hub and click "Services" in the side menu.

![ActiveRides dashboard with the Services item outlined in red and an arrow pointing to it in the left navigation. Visible: Playground Apps, demo, ActiveRides, Dashboard, Analytics, Reports.](https://staticfiles.gleap.io/ghelparticle/sX5rKl9LpBp0BzQLzSBqz3TKrqAANAz1lstjjRDnt8jCK1hvYTavCLRiHSkL0RTNqEQ1EZ9QvZd.png)

Choose the service you want to edit and click on it.

In General Settings, scroll to the Driver app section. Open the “Display cost in driver app” drop-down menu.

![The Edit service modal’s Driver app section shows the Display cost in driver app dropdown set to When trip started, highlighted by a red outline and arrow. Visible: Edit service, Driver app, Display cost in driver app \*, When trip started, Allowed service types, Business.](https://staticfiles.gleap.io/ghelparticle/EXNWJnKxIDONaov65m63hpFoLHPheo63jMPJVou94G4tcxScrcu9kCDGYIPGLbFoxhbjMkNN0iT.png)

Choose the display rule that best suits your operations. Click Save to apply changes.

![Edit service modal in the Services section shows the Driver app cost-display dropdown open, with When trip started selected. Visible: Edit service, Driver app, Display cost in driver app \*, When trip started, Always, At the end of trip.](https://staticfiles.gleap.io/ghelparticle/reFOaRGJD2IGcBtVrhwq4joze0uqsGiucX8px4tzMR2guJX2rGGtFvT8FiDwQEOmOynJfPaDItk.png)

**Display options**

There are four options to choose from:

1.  Always
    
    -   Drivers see the trip cost before accepting and during the order.
        
    -   Only works if the drop-off address is visible for instant orders.
        
2.  When trip started (default option)
    
    -   Trip cost becomes visible once the driver marks the ride as “Started.”
        
3.  At the end of trip
    
    -   Trip cost appears only during the final cost confirmation, after the ride is completed.
        
4.  For manual payment only
    
    -   If the trip is paid in cash or via terminal, the driver sees the cost only on the Payment Confirmation screen.