--- title: "Operators Report: what each column means" description: "Learn what each column in the Operators Report means and how to use the data to review operator activity." url: https://help.light.onde.app/en/articles/56-operators-report-what-each-column-means collection: "My hub" updated: 2026-11-01 language: en alternates: [es] --- # Operators Report: what each column means Learn what each column in the Operators Report means and how to use the data to review operator activity. > **Note:** Some report options may vary or be limited in Onde.Light. The Operators Report is a database of your operators. It also shows how many orders each operator initiated or processed during the reporting period, and the reasons orders were cancelled. Use it to review each operator’s activity and spot patterns in cancellations. Below are the report columns and what they mean. The letters match the column letters in the exported file. #### Operator Details

Column	Field	Description
A	dispatcher id	Unique operator ID generated by the system.
B	name	Operator’s name.
C	email	Operator’s email.
D	phone	Operator’s phone number.
E	profile state	Operator’s profile status: active, invited, suspended, or closed. You can see it in the Operators tab of My hub. The company owner can update it. For example, suspending an active operator changes the status to Suspended, and deleting a profile changes it to Closed.

#### Orders

Column	Field	Description
F	total orders	Number of orders the operator initiated or processed during the reporting period. Equals G + H + I + J + K + L + M + O + P (CANCELLED_BY_DISPATCHER + CANCELLED_BY_DRIVER + CANCELLED_NO_PASSENGER + CANCELLED_DECIDED_NOT_TO_GO + CANCELLED_NO_TAXI + CANCELLED_DRIVER_OFFLINE + CANCELLED_SEARCH_EXCEEDED + FINISHED_PAID + FINISHED_UNPAID).

#### Order Statuses

Column	Field	Description
G	CANCELLED_BY_DISPATCHER	Orders cancelled by an operator.
H	CANCELLED_BY_DRIVER	Orders cancelled by a driver.
I	CANCELLED_NO_PASSENGER	Orders that ended because the customer didn’t show up. The driver can select this reason if the customer hasn’t reached the pickup location after more than 5 minutes. The customer is charged a cancellation fee, if one is set.
J	CANCELLED_DECIDED_NOT_TO_GO	Orders cancelled because the customer decided not to go. The customer is charged a cancellation fee, if one is set.
K	CANCELLED_NO_TAXI	Orders cancelled by the customer because the driver was late: more than 3 minutes past the ETA and more than 200 meters from the pickup location. The driver is charged a cancellation fee, if one is set.
L	CANCELLED_DRIVER_OFFLINE	Orders cancelled because the driver was offline for more than 10 minutes.
M	CANCELLED_SEARCH_EXCEEDED	Orders cancelled because no driver accepted the trip within 3 minutes of creation.
N	CANCELLED_EXPIRED	Pre-orders cancelled because they were never started. Pre-orders with no assigned driver are cancelled at the pickup time. Pre-orders with an assigned driver are cancelled 2 days after the pickup time.
O	FINISHED_PAID	Orders finished with “Paid” status.
P	FINISHED_UNPAID	Orders finished with “Unpaid” status.