Note: Some report options may vary or be limited in Onde.Light.
The Operators Report is a database of your operators. It also shows how many orders each operator initiated or processed during the reporting period, and the reasons orders were cancelled. Use it to review each operator’s activity and spot patterns in cancellations.
Below are the report columns and what they mean. The letters match the column letters in the exported file.
Column | Field | Description |
|---|---|---|
A | dispatcher id | Unique operator ID generated by the system. |
B | name | Operator’s name. |
C | Operator’s email. | |
D | phone | Operator’s phone number. |
E | profile state | Operator’s profile status: active, invited, suspended, or closed. You can see it in the Operators tab of My hub. The company owner can update it. For example, suspending an active operator changes the status to Suspended, and deleting a profile changes it to Closed. |
Column | Field | Description |
|---|---|---|
F | total orders | Number of orders the operator initiated or processed during the reporting period. Equals G + H + I + J + K + L + M + O + P (CANCELLED_BY_DISPATCHER + CANCELLED_BY_DRIVER + CANCELLED_NO_PASSENGER + CANCELLED_DECIDED_NOT_TO_GO + CANCELLED_NO_TAXI + CANCELLED_DRIVER_OFFLINE + CANCELLED_SEARCH_EXCEEDED + FINISHED_PAID + FINISHED_UNPAID). |
Column | Field | Description |
|---|---|---|
G | CANCELLED_BY_DISPATCHER | Orders cancelled by an operator. |
H | CANCELLED_BY_DRIVER | Orders cancelled by a driver. |
I | CANCELLED_NO_PASSENGER | Orders that ended because the customer didn’t show up. The driver can select this reason if the customer hasn’t reached the pickup location after more than 5 minutes. The customer is charged a cancellation fee, if one is set. |
J | CANCELLED_DECIDED_NOT_TO_GO | Orders cancelled because the customer decided not to go. The customer is charged a cancellation fee, if one is set. |
K | CANCELLED_NO_TAXI | Orders cancelled by the customer because the driver was late: more than 3 minutes past the ETA and more than 200 meters from the pickup location. The driver is charged a cancellation fee, if one is set. |
L | CANCELLED_DRIVER_OFFLINE | Orders cancelled because the driver was offline for more than 10 minutes. |
M | CANCELLED_SEARCH_EXCEEDED | Orders cancelled because no driver accepted the trip within 3 minutes of creation. |
N | CANCELLED_EXPIRED | Pre-orders cancelled because they were never started. Pre-orders with no assigned driver are cancelled at the pickup time. Pre-orders with an assigned driver are cancelled 2 days after the pickup time. |
O | FINISHED_PAID | Orders finished with “Paid” status. |
P | FINISHED_UNPAID | Orders finished with “Unpaid” status. |
