---
title: "I can't get the SMS verification code. What should I do?"
description: "Learn what to do if you're not receiving your SMS verification code."
url: https://help.light.onde.app/en/articles/28-i-can-t-get-the-sms-verification-code-what-should-i-do
collection: "Troubleshooting"
updated: 2026-11-01
language: en
alternates: [es]
---

# I can't get the SMS verification code. What should I do?

Learn what to do if you're not receiving your SMS verification code.

If you're not receiving your SMS verification code, try these steps in order:

1.  Close and reopen the app.
    
2.  Reinstall the app.
    
3.  Request the SMS code again.
    

If none of these steps resolve the issue, report it in our [**Community**](https://community.onde.app/). To help us assist you faster, please include:

-   Your phone number(s), including country code
    
-   The date and time you requested the SMS (must be within the last 24–48 hours)