---
title: "Required billing details for your first balance top-up"
description: "Learn what billing details to submit before your first balance top-up."
url: https://help.light.onde.app/en/articles/26-required-billing-details-for-your-first-balance-top-up
collection: "Pricing FAQ"
updated: 2026-11-10
language: en
alternates: [es]
---

# Required billing details for your first balance top-up

Learn what billing details to submit before your first balance top-up.

When topping up your balance for the first time, you may see a banner saying that payment needs to be processed manually by our support team. This is expected — some accounts require a one-time verification before self-service payments are enabled.

![](https://staticfiles.gleap.io/ghelparticle/I4e6hS5yEuZGm74aHuus35SI53pAdDipfoVzszceFaJTvElLJOY3c7oTrjZlhvBWYKQ7R7eGxv9.png)

To resolve this, fill out [**this form**](https://docs.google.com/forms/d/e/1FAIpQLSfK937eu29FhoKQcMVSvq4X2pMPylyf-c5Bg4G3VYPb5UoDrA/viewform) with your billing details. Within 1 business day, our finance team will create your billing account so you can top up your balance easily going forward.

#### If You're Registering as a Company

-   Company name
    
-   Registration number
    
-   VAT ID
    
-   Email for invoice
    
-   Country
    
-   City
    
-   Post code
    
-   Address
    

#### If You're Paying as an Individual

-   Your name
    
-   Email for invoice
    
-   Country
    

⚠ **Please make sure all information is accurate and matches your official documents.** Incorrect billing details may cause delays in processing your payment or issues with your invoices. You are responsible for the accuracy of the data provided.

#### Still Have Questions?

Visit our Help Center or post in our [**Community**](https://community.onde.app/t/onde-light-is-moving-to-a-paid-subscription-on-june-1/14752).