---
title: "How to top your company's balance"
description: "This article explains how to top up your company balance on Onde.Light"
url: https://help.light.onde.app/en/articles/23-how-to-top-your-company-s-balance
collection: "Pricing FAQ"
updated: 2026-11-10
language: en
alternates: [es]
---

# How to top your company's balance

This article explains how to top up your company balance on Onde.Light

Topping up your Onde.Light balance is simple.

If you are topping your account for the very first time, you'll need to create a billing account — we create it for you based on the details you share. After that, every top-up is fully self-service through **My hub**.

![](https://staticfiles.gleap.io/ghelparticle/ih62vrO8h2I5TYcXaIY9JCZ1aIwm0DBE0xwg1a7s7my2ZGakgxg7Xgqgf9V8HWTAYJ8DEDY9duo.png)

To set your billing account you will need to fill in [**this short form**](https://docs.google.com/forms/d/e/1FAIpQLSfK937eu29FhoKQcMVSvq4X2pMPylyf-c5Bg4G3VYPb5UoDrA/viewform) with your billing details.

![](https://staticfiles.gleap.io/ghelparticle/AMpr3aVr9TdasPDKKjIC7nvJwQy8RpjNCSBDoz7ezl4VhQeUQt9L0dJzNe4V5WwZOcuW5ufPXQC.png)

Within 1 business day, our finance team will create your billing account and notify you once it's ready via email— after that, you can top up your balance on your own directly from My hub.

_If you are having issues, please have a look at this article:_ [_Required billing details for your first balance top-up_](https://light.help.center/en/articles/26-required-billing-details-for-your-first-balance-top-up)

Once your billing account is set up, topping up takes less than a minute.

**Step 1: Go to My hub**  
  
Open My hub and navigate to **Billing**.

![](https://staticfiles.gleap.io/ghelparticle/TdSZk75f5aY1U5kN4IVoZX6FxatM0VaksxVQQznY1cxeh8RIi0Rxmir9rciLcRuicnktvwgljtL.png)

Within the Billing tab, go to **Plan & Balance** and click **Top-up Balance**.

![](https://staticfiles.gleap.io/ghelparticle/m3RZ5165uP0tVZ0HPqm26Vv74v9MDCwcHgMwPoTYiuPDypxo7m9CxsO0ivi5YdxVzEvR8RaQYK3.png)

**Step 2: Choose Your Payment Method**

-   **Credit/debit card** — funds are added immediately
    
-   **Bank transfer** — verified within up to 3 business days
    

![](https://staticfiles.gleap.io/ghelparticle/Y0QrgNpPOpYJds3kdK8Yx0bUw0E7Y7KgHfcgtq3ArItW2TZAep00jeFO5Nbh76NPGz31FOhYsKT.png)

You're all set!

#### Billing Cycle & Negative Balance Policy

-   Each billing cycle lasts **30 days**.
    
-   If your company balance goes negative, you have **7 days** to cover the debt.
    
-   If the debt isn't covered in that window, the system will **suspend your company**, regardless of where you are in your billing cycle.
    
-   Once you top up, any time your account spent suspended is **added back to your current billing cycle**.
    

To avoid disruptions, cover any negative balance in advance.

#### Automatic Top-Ups

You can also enable **automatic top-ups** based on your balance. For example, set it to top up $100 automatically whenever your balance drops below $50.

![](https://staticfiles.gleap.io/ghelparticle/87zrPlC1kruiCRHB70huM4xBxpZOYDOR7GXv2SfmzfTgGkkaf5eZ9YRLT76RBh4qD8v3uOyOc6S.png)