---
title: "I can’t sign up because of a CAPTCHA error"
description: "This article explains what to do if a CAPTCHA error stops you from registering in Onde.Light."
url: https://help.light.onde.app/en/articles/20-i-can-t-sign-up-because-of-a-captcha-error
collection: "FAQ"
updated: 2026-10-26
language: en
alternates: [es]
---

# I can’t sign up because of a CAPTCHA error

This article explains what to do if a CAPTCHA error stops you from registering in Onde.Light.

If you see a CAPTCHA error when trying to register in Onde.Light, try the steps below. In most cases, the issue can be fixed quickly.

![](https://staticfiles.gleap.io/ghelparticle/dXnv5hsmWrwLrevtXsnQDPC0PG1qUotVgMR7YvWpFysO2QaJau0a6JXFLlhIN6Of7d9plAsWdPo.png)

### **Step 1. Refresh the page**

Reload the sign-up page, fill in the form again, and try to submit it one more time. Sometimes this is enough to fix the issue.

### **Step 2. Clear your browser cache and cookies**

Saved browser data can sometimes affect how CAPTCHA works.

Clear your cache and cookies, close the browser, open it again, and return to the sign-up page. Then try registering again.

### **Step 3. Try a private or incognito window**

Open the sign-up page in a private or incognito window and complete the form there.

This can help avoid problems caused by saved data or browser extensions.

### **Step 4. Turn off your VPN**

If you are using a VPN, disable it and try again.

Some VPN connections may trigger CAPTCHA checks and prevent registration.

### **Still cannot register?**

If you’ve tried all the steps above and the issue still persists, please reach out to us via our [Onde.Light Community](https://community.onde.app/), and our support team will assist you.When submitting your request, make sure to include:

-   Your **country**
    
-   The **email address** you’re using to sign up
    
-   A **brief description** of the issue (screenshots or a short video are helpful if available)
    

This information will help us resolve your issue faster.