---
title: "I’m getting an error when trying to register. What should I do?"
description: "This article explains what to check if you see an error during registration and what to do if you still cannot sign up."
url: https://help.light.onde.app/en/articles/19-i-m-getting-an-error-when-trying-to-register-what-should-i-do
collection: "FAQ"
updated: 2026-11-02
language: en
alternates: [es]
---

# I’m getting an error when trying to register. What should I do?

This article explains what to check if you see an error during registration and what to do if you still cannot sign up.

If you see an error during registration, try these steps:

### **1\. Check that all required fields are filled in**

Make sure every required field in the registration form is filled in correctly. Required fields are marked with a special symbol, such as (\*). If one of them is missed, registration may not work.

![](https://staticfiles.gleap.io/ghelparticle/tWd6Yyh1O8SV7op3j1ggB1PDxruX8jnEw0mXlNDfylrlbRWc87qzpdjqBol7Bf98pKtb1ATFBAG.png)

### **2\. Make sure you have accepted cookies on the website**

Registration may not work if cookies are not accepted. Make sure you allow all required cookies before trying again.

![](https://staticfiles.gleap.io/ghelparticle/a99IcdLJ8q2id6TydKHnUb5NNMVwgwfCEx7JNVzOJHeGUOFT4vdCGAbGJbKuI3hDIcgblTELQkb.png)

![](https://staticfiles.gleap.io/ghelparticle/hnqopxNmu6GlVF6jHJt1O4KNCVaA3nfa5zxJli8M3cD7mGCcAUxPW41ia9RvlgfNhiz20WYitM2.png)

### **3\. Accept the Terms & Conditions and Privacy Policy**

Before submitting the form, make sure you have accepted all required agreements.

![](https://staticfiles.gleap.io/ghelparticle/mx94twZj0MlOqU64jHhDVOWOZMvNh3t8gz1XRdlzvZYtdeYOMPtcnrRhIqbpctOroJqnVHbWPP5.png)

### **4\. Use an email address that has not been used before on the platform**

You can register only with a unique email address. If this email was already used for an Onde.Light or Onde account, try a different one.

🤓 **Tips:** You can create a variation of your existing email using the “+” trick. For example:

[_taxi.start@gmail.com_](mailto:taxi.start@gmail.com) _→_ [_taxi.start+123@gmail.com_](mailto:taxi.start+123@gmail.com)

Both will still deliver emails to your original inbox.

### **5\. Is CAPTCHA still blocking registration?**

![](https://staticfiles.gleap.io/ghelparticle/BjlaYYYD5YH1omiZxTJQmjSoNSKLtuovoskEh5XSms68mdpmTcgy1mY4U1jRMYvj1fHl09FNgQx.png)

If everything looks correct but CAPTCHA still does not let you sign up, clear your browser cache or open the registration page in Incognito or Private Mode and try again.

### **Still cannot register?**

Go to the [Onde.Light Community](https://community.onde.app/) and send a request to the support team. Include:

-   a short description of the issue
    
-   a screenshot or video, if possible
    
-   the email address you used during sign-up
    

### What happens after successful registration?

When registration is complete, you will see a confirmation message on the screen and receive an activation email.

![](https://staticfiles.gleap.io/ghelparticle/HtiIeqWitO1m9PwJEujP4cZSLahS9RsMohqXRIs7n9v04EjFTtqSNUPeWBAPNncbwVYy7Wy6gaO.png)

At the same time, you should also receive an activation email in your inbox. 

![](https://staticfiles.gleap.io/ghelparticle/e8R88C0GCF6HsPTubMSZVJPTyyTsPxc5qhyaVdiYf3C6Q6x7Drg1TEv7HMLr4Ai4NcIpjVaC6Qf.png)

Open that email and click the activation link — it will take you directly to your Onde.Light account, where you can start exploring the platform. If you don’t see the email within a minute, please check your Spam or Promotions folder.