To protect the platform from fraud and abuse, Onde.Light limits how often SMS verification codes can be requested in the Driver app and Customer app.
Rule 1. SMS request limit
A user can request an SMS verification code up to 5 times within 24 hours. This limit applies per account, installation, or device. After the fifth attempt, further SMS requests are blocked for 24 hours.
What to do
Wait 24 hours before requesting a new code again.
Rule 2. Number of phone numbers used on one device
One device can be used to log in with up to 3 different phone numbers within 24 hours. If a user tries to log in with a fourth number, the device is blocked for 30 days.
What to do
Contact Onde.Light Community and ask them to unblock your device.
What users will see
If one of these limits is reached, an error message will appear on the screen. The image below shows an example of this error.
