---
title: "How are rides assigned to drivers?"
description: "Learn about how orders are assigned to drivers in Onde.Light."
url: https://help.light.onde.app/en/articles/134-how-are-rides-assigned-to-drivers
collection: "Order distribution"
updated: 2026-10-30
language: en
alternates: [es]
---

# How are rides assigned to drivers?

Learn about how orders are assigned to drivers in Onde.Light.

When a new ride request comes in, the system uses a smart queue with a “green and yellow card” mechanism to assign jobs fairly and efficiently.  

**How it works**

-   Each driver has 10 seconds to accept a job.
    
    -   ASAP orders: 10-second ringtone + long vibration.
        
    -   Pre-booked orders: 2-second notification.
        

If the driver doesn’t respond, the system moves to the next one, applying the yellow and green card logic.

**Green & yellow cards algorithm (example with 4 drivers)**

Step 1:  

The job is sent to Driver 1 (the driver who’s been idle the longest).

Driver 1 gets the green card and 10 seconds to accept.  

Step 2:  
If Driver 1 doesn’t accept, they get a yellow card.The order is now sent to Driver 2 (green card).Driver 1 can still bid for the job, but is no longer in priority.  

Step 3:

If Driver 2 also doesn’t accept, they get a yellow card.

The system passes the job to Driver 3 (green card).Now Driver 1 and 2 can bid, but Driver 3 has priority.

![Diagram shows a new order sent to four drivers: Drivers 1 and 2 receive yellow bid cards, Driver 3 accepts with a green card, and a 15-second acceptance timer appears. Visible: Driver 1, Driver 2, Driver 3, Driver 4, New order, Yellow card Bid order.](https://staticfiles.gleap.io/helparticle/20261030120420_7341.png)

**What if multiple drivers bid for the order?**

If two or more yellow card drivers bid and the green card driver doesn’t accept:  

-   The system checks the Estimated Time of Arrival (ETA) from the bids.
    
-   The order goes to the driver with the shortest ETA.  
    

⚠ Once a job is accepted, other bids are ignored.

👆**Important note for drivers:**

-   If a driver enters a false ETA (e.g. says 1 minute but takes 4), the customer may cancel.
    

-   The system may mark the case as “driver did not appear” and apply a cancellation fee if configured by the company.