---
title: "Customer additional fee"
description: "Learn about the additional fee for customers."
url: https://help.light.onde.app/en/articles/108-customer-additional-fee
collection: "Service types"
updated: 2026-10-31
language: en
alternates: [es]
---

# Customer additional fee

Learn about the additional fee for customers.

The additional fee helps cover extra charges required by local regulations, such as VAT, taxes, or other service-related costs.

To set additional fee rules proceed to **Services** > select a specific Service from the list > Fee settings > Additional fee

![Edit service screen with the Additional fee section enabled and outlined in red; its Fee type menu is open with Including and On top options. Visible: Edit service, Flag-down fee, Minimum cost, Maximum cost, Additional fee, Additional fee name \*.](https://staticfiles.gleap.io/ghelparticle/XelJ0CooA6cIaAsK5L6ubCcOevFz47a98idhfNj6HUFEtUg9IBsMceDWrTunskVbOA4YUGUaInR.png)

## **Additional fee types**

-   **Including**: The fee is included in the trip cost. It is shown as an informational note, for example: “Additional fee 10%, VAT is included in the trip cost.” This is visible in:
    
    -   Price estimate before booking (for operators)
        
    -   Trip receipts and trip history (for customers, drivers, operators, and the company)  
        
-   **On top**: The fee is added on top of the trip cost and appears as a separate line in receipts. Example: “Additional fee 10%, VAT is added on top of the trip cost.” This fee is shown:
    
    -   Before booking (to customer, driver, and operator)
        
    -   In receipts and trip history for all roles
        

## Fee parameters

-   Additional fee name: any custom label (e.g. VAT, Service Charge)
    
-   Additional fee value:
    
    -   Percentage: 0–100%
        
    -   Flat value: 0.1 to 999,999,999,999,999
        

Note: The additional fee is covered by the passenger.  

## Driver impact

-   Driver plan order fees: calculated excluding the additional fee (100% of the fee goes to the driver).
    
-   Driver plan transaction fees: calculated including the additional fee (the fee is shared between driver and company).
    

Additional fee in Driver app:

![Driver app shows a Business job offer with a route map and swipe-to-accept control beside Job details; a purple outline highlights the Tax row. Visible: New job, Reject, 12/2, vulica Liermantava, 6, vulica Karla Marksa, Business, 22 USD.](https://staticfiles.gleap.io/helparticle/20261030094158_2928.png)

Additional fee in Operator app:

![Finished order details screen shows customer and trip information, with a purple box highlighting the Including Tax amount of 5 BYN (VAT 10%). Visible: New order, Map, React Company, Finished, Phone number, Customer name.](https://staticfiles.gleap.io/helparticle/20261030094158_7472.png)

To get tips on cancellation fee configuration consult the post [Cancellation fee logic](https://app.gleap.ai/projects/69dd27d67f0be2d6d8110089/helpcenter/collections/6ae350b46229fb306b0f6354/articles/6ae46fc4cf5bdf964a3c4f61).