--- title: "How to add a new service type. Step 1: General Settings" description: "Learn about general settings" url: https://help.light.onde.app/en/articles/105-how-to-add-a-new-service-type-step-1-general-settings collection: "Service types" updated: 2026-10-30 language: en alternates: [es] --- # How to add a new service type. Step 1: General Settings Learn about general settings Multiple service types of different categories (Cars, Delivery, Electric, etc) are integrated into the system—read more about them [here](https://app.gleap.ai/projects/69dd27d67f0be2d6d8110089/helpcenter/collections/69e8c3baff35585fc2181126/articles/69e8e3395aa8985d6baa29e0). Setting up the right services and rates is a key factor in ensuring your company’s market success. **Adding a new service** To add a new service navigate to the “**Services**” tab of [My hub](https://my.onde.app/auth/login?utm_source=help_guides&utm_medium=service&utm_campaign=step1). Tap on “**Add service**” in the top right corner of the screen. ![The Services page in the ActiveRides admin dashboard lists three services, with a red arrow pointing to the Add service button. Visible: Demo mode, 197 days left, Playground Apps, demo, ActiveRides, Service types display (Customer app), Manage the order of service types in Customer app.](https://staticfiles.gleap.io/ghelparticle/EEZAIC4SQUDVuEnCixpbKihLJnW0VFWzWhDV7e2oFgyOkGw5311Rq2DB4NJxSYNNVQFlJ6mnaCt.png) Service setup consists of four main steps:1. General Settings2. Payment Configuration3. Fee Settings4. Night Rates ![The Add a new service dialog is on the General settings step, showing service type and name fields; the setup steps are outlined in red. Visible: Demo mode, 197 days left, Add a new service, General settings, Payment methods, Fee settings, Night rates.](https://staticfiles.gleap.io/ghelparticle/sUlY2SEdTYBAy0xwo0pAYctHl3XDB0xfF2t0KOcCyXcuCxT2FcPM2Ft74hGmRvYNTxBWrNjYcuV.png) In this guide, we’ll cover **Step 1: General Settings.** You can also follow along with our video tutorial for a visual walkthrough of this step. Below the video is the text version of the process. **Let’s configure a service's General settings** ![The Add a new service form is open on the Services screen, showing service settings and Cancel and Next buttons. Visible: Add a new service, Service type \*, Economy, Name, Rate type \*, Regular.](https://staticfiles.gleap.io/ghelparticle/WqsgZUajwmqSXjdZKyWZd0ZdImia6xsBmVOGMU3q2uUllgLkdDcQpIKSdqlHz9bxB5aC6qO5EOF.png) 1\. **Choose the Service Type** Select your desired service type from the dropdown menu (e.g., Car, Bike, Delivery). ![The Add a new service dialog is open on the Services screen, with the Service type dropdown expanded and Economy selected. Visible: Add a new service, Service type \*, Economy, Economy cars, Classic, With child seat.](https://staticfiles.gleap.io/ghelparticle/MNF2ZxFc8ZCIXWvEDnV3RTHQD29bgFXXxxrHHzBrippoKj6afo5Vngnx32ofDCdfVu0ChbDXYb3.png) 2\. **Set a Custom Service Name (Optional)** You can rename the service using custom text, symbols, or emojis.Note: The custom name will appear in the customer app only if it’s the sole service of that category. 3\. **Choose the Rate Type** - Regular Rate – Fare is calculated based on distance, time, flag-down fee, and minimum cost. - Hourly Rate – Fare is based on the number of hours booked. 4\. **Select the Route Type** - Car route - Bicycle route - Direct line route (straight-line distance) 5\. **Enable Preorders (Optional)** Allows customers to book a ride for a future time.These are broadcast to 500 drivers in the operational area, selected randomly. 6\. **Enable Instant Bookings (Optional)** Used for ASAP requests.Orders are sent based on driver location and availability, using the Intelligent Queue algorithm. 7. **Set Passenger Capacity** Open the drop-down list and choose the maximum number of passengers for the service. This will appear in the service card in the customer app. 8\. **Working Area Options** Enable or disable areas where this service will be active. ![The Add a new service dialog shows Working areas with Area 1 enabled and a shaded service coverage area around Kraków on the map. Visible: Demo mode, 197 days left, Launch Onde.Light now, Add a new service, Working areas, Allow this service to work in the following working areas, Area 1.](https://staticfiles.gleap.io/ghelparticle/81T2Wxrtp8yraZoX9IjN2RCdojw2Bru3josaRSqnvFOsBhb3VIP0z2NHuY0SPSlvwFby2xSu1gj.png) 9\. **Show ETA as 8 Minutes (Optional)** Overrides real ETA and always displays 8 minutes if the actual ETA is longer. 10\. **Display Cost in Driver App** Choose when drivers can see trip costs: - Always - When trip starts - At the end - For manual payments only (shown only for cash/terminal payments) 11\. **Allow Drivers on Other Services to Accept This Service’s Jobs** Useful during peak demand when driver supply is limited. ![The Add a new service modal shows service options and settings, including Operator app pin color, with toggles and Cancel and Next buttons. Visible: Demo mode, 197 days left, Launch Onde.Light now, Add a new service, Courier, Back-to-back rides for drivers, Allow drivers to receive a request for a n](https://staticfiles.gleap.io/ghelparticle/p57GXBkdYsKsBLt8sT4GfjHHE2GQF0dl18Md1Chh0cszVbplhUbimA7cfh6gPiA9nQOZCCgyPhg.png) 12\. **Enable Back-to-Back Rides** Allows drivers to receive a new order request while finishing a current trip. 13. **Drop-Off Address Visibility** Choose whether drivers can see the drop-off address for instant bookings. 14. **Passenger Details Visibility (Preorders)** Set whether drivers can see the passenger’s phone number and name before the trip starts. 15. In “Operator App" you may set the service pin color on the Operator App map. All the drivers on this service will have the same pin color on the map. Once all settings are configured, click “Next” at the bottom right to proceed to [Step 2: Payment Methods](https://app.gleap.ai/projects/69dd27d67f0be2d6d8110089/helpcenter/collections/6ae350b46229fb306b0f6354/articles/6ae4731cc7e6e251f421c43b)