We’ve noticed that some partners face issues when placing orders through the Passenger App.
If you see messages like:
“The order will be completed by a third company”
“Your order/address is outside the operational area”
Please check the settings below. In most cases, one of them is the reason.
Step 1: Make sure your company is in Live (Production) mode
The Passenger App works properly only in Live (Production) mode. If your company is still in Demo mode, orders may not work as expected.
Step 2: Check that orders are enabled (Instant + Pre-booking)
In your settings, please confirm that both pre-booking and instant orders are enabled.
Path: My hub → Services → Choose a service type
